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Working with the Enemy: How to Survive and Thrive with Really Difficult People
Mike LeiblingMike Leibling describes scenarios that may feel very dark--and not only shows the light at the end of the tunnel but also, practically, how to get there.
He treats difficult situations in a matter-of-fact way, and the many case studies, tools, techniques, and strategies will help you to "unstick" yourself when you've between feeling very stuck. He reveals how to:
• rise above "enemy" situations with 10 Essential Survival Strategies;
• identify and handle 15 Toughest Types of "enemy";
• manage "enemies" by choosing from over 100 Action Tips
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